Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Sunday, November 15, 2009

Always Look in the Box



Take a good look at that picture. That is a picture of what I received when I ordered a pepperoni and sausage pizza. Under the pepperoni and sausage is not cheese, but crust.

Yes.

Dude actually got some dough, put some pepperoni and sausage on it, then put that dry $#!+ in the oven, boxed it, and served it up to me. Luckily, I took a look at it first (a necessity for me, these days, no matter where I go).

That's the short version. More on the other layers to saga, another time.


Oh, and to be fair (although I'd rather not mention this as it's usually too distracting) I ordered a pepperoni and sausage pizza without cheese of any kind. I did this because cheese and I don't get along and because ordering "a little" of anything can result in ... well, anything.

But I certainly didn't order bread and meat. That's called a "sandwich."

Tuesday, May 27, 2008

Forever in a Day

I went to the Post Office, today, to send off a graduation gift card. As I tried to one of the doors in the facility, a man noticed my arm was in a sling and was about to help me. I was all but through it, though, so I just thanked him and then got in line behind him.

Because of his kind gesture, I noticed him more than I might have, otherwise. I noticed when he and an associate of his unexpectedly saw each other and began talking (but I didn't eavesdrop). I also noticed when he reached the counter and then asked the clerk for something called "Forever Stamps."

I didn't hear a lot of what they said, but I became curious. When I was called to the counter, I asked what "Forever Stamps" were and how they worked. She said, "They are stamps you can purchase today, at today's rate, but that you can use in the future, after rates increase, without having to pay the rate increase."

I said, "Okay. Is that it, though? It seems like there's got to be something else to it."

"Nope. That's it," she replied. "If that were the case, I don't see why anyone would ever buy anything else."

She went on to explain that they come in packs of twenty, so I said, "Oohh. So, I have to buy twenty to..."

"No," she said with exasperation. "You can get however many you want."

"So, I could buy ten or these, now, and use them to..."

"No, they come in packs of twenty. You have to buy them in packs."

"That's what I've been saying all along - that I have to buy a minimum amount of them. Like twenty."

"No,..." she continued, but I was tired of this semantics (ha!) exchange by then. I hadn't even done what I'd come there to do. By this time, each of us thought the other was an idiot, so I was ready to cut my losses.

I did what I went there to do, bought a pack of Forever Stamps, gathered my belongings in my one good hand and got the heck out of there. You can read more about Forever Stamps here, if you like. I hadn't heard of them, so I thought it was worth mentioning, but I also just thought there was a certain irony in the name since it seemed like it took forEVER just to find out what the hell they were.