Wednesday, March 04, 2009

Customer Cheated. Media Blames Customer.

MSNBC link:

"Woman has 911 meltdown over Nuggets"

The caption would have us believe that a woman walked into a restaurant, found out they were out of nuggets, and called 911 to complain.

What actually seems to have happened is that the woman was charged for something the restaurant (yes, a McDonald's) didn't have, but then they refused to refund her money.  When they insisted on giving her food she didn't want, INSTEAD of the money they shouldn't have taken from her in the first place, she called the police.

Sure, she called 9-1-1 instead of the non-emergency number, but I doubt most folks have memorized* the number to the local sheriff.  She probably felt that she was the victim of something akin to theft by conversion so she called the authorities.

Sounds pretty reasonable to me.  But you wouldn't know that by the media captions.

I guess I'll at least give this one credit for (apparently) getting the content right.  Too often, even the article is just as misleading as the headline.

* - or put it in their phones

1 comment:

Michael May said...

Thanks for that MSNBC link. The crappily-written version I read confused the story and didn't have the part where McDonalds admitted to making a mistake.